Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, for a typical delivery. The price includes delivery to your event within our rental area (see delivery zip codes). We will be moving our large and heavy inflatables and rental equipment with a large dolly through a reasonably flat and unobstructed path at least 4' in width to your event.  If your event location does not match this description, be sure to call us before booking. Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, We try to accommodate rentals near our delivery zip codes, but be sure to call us before booking.

Q: When do you set up?

A: That depends on how many rentals we have that day.
For park rentals, we generally we arrive 1-3 hours before the rental time begins. If you're having your event at any other park or community space other than Dr. P. Phillips Community Park, please contact our office prior to booking.
For residential weekend rentals, we can drop off the day before or pick up the day after your event. We can accommodate for more specific timing, but we ask that you please contact our office prior to booking..

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Dr. Phillips Inflatables and Bounce cleans and disinfects between EVERY rental.  When you rent from us, we ensure it is not rented by someone else 24 hours before AND after your rental times.  If we were to pick up from someone in the evening and drop it off to another customer the next morning, we wouldn't have time to properly clean the unit(s).  

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100ft of the unit, or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: Dr. P Phillips Community Park does have electricity.  Most other parks/community spaces will require you to rent a generator. 

Q: What payments do you take?

A: Credit Cards/online payments only

Q: What if we need to cancel?

A: If your plans change more than 2 weeks prior to your event, let us know and you will receive a full refund.  We do not do refunds for cancellations without 2 weeks notice.  If there is a weather issue, change in plans, or unexpected illness, we will do our best to accommodate by rescheduling your rental (based on availablility).  If this is the case, please call our office so we can help you.

Q: Do you require a deposit?

A: We require full payment when you book

Q: How big are the jumps?

A: Our jumps vary in size. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft.access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids). Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: darrin@dpbounce.com  4073463678
 

 
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